Delete account

You can delete your account directly from the app at Me → Delete account. If you can’t open the app — uninstalled, locked out, lost device — request deletion by email and we’ll process it manually within 5 business days.

What gets deleted

• Your sign-in email and any session data.
• Saved cases synced to your account.
• Watch zones and notification preferences.
• Tip routing logs (the agency-side records remain — agencies own those).

We cannot recover deleted accounts.

How to request by email

1. Send an email to support@coldfile.app from the email address on the account.
2. Subject line: Delete my account.
3. We confirm receipt within one business day and complete the deletion within five.
4. If you cannot send from the account email, include enough information for us to verify you (e.g. approximate sign-up date, last device used).